Returns and refunds

Your satisfaction truly matters to me! If something is wrong with your order or you are not satisfied with your purchase, please do not hesitate to contact me. I will do my best to find a solution. 😊

Returns

To return a physical item:

• Contact me within 14 days following delivery.

• Return the item within 30 days following delivery.

• The item must be unused, complete, and in its original condition.

Return shipping costs are borne by the buyer, except in the event of an error on our part or where otherwise provided by law.

Please contact me before shipping your return to obtain the instructions and return address.

Online courses and digital patterns

Video courses and PDF patterns cannot be returned because they are digital products.

However, your satisfaction is my priority! If you are not satisfied with your purchase, contact me.

Cancellations

You may request cancellation of a physical order as long as it has not been shipped.

For digital orders, contact me if you wish to cancel your purchase.

Damaged items or order errors

If an item arrives damaged or defective, or if you receive the wrong product, contact me as soon as possible, ideally with a photo. I will make sure to find a solution!

Refunds

Once your return has been received and inspected, I will confirm whether it has been approved.

Refunds are issued to the payment method used for the purchase. Processing times may vary depending on your financial institution.

Initial shipping costs are generally non-refundable for voluntary returns.

For international orders, customs duties and import taxes already paid may be non-refundable when they cannot be recovered.

Questions or return requests

Write to me at info@crochetmilie.comI will be happy to help!

This policy respects the rights and guarantees provided under applicable consumer protection laws.